Privacy Policy

Merser Pumps, part of NYMETAL A/S, is the data controller for personal data processed through the website, direct enquiries, quote requests and ordinary business communication. The company can be contacted at Gaabensevej 117, DK-4800 Nykøbing F, Denmark, by phone at +45 32 50 09 50 or by e-mail at info@merser.com.

Company registration number: CVR 70191814 (NYMETAL A/S).

The website may collect name, company, country, e-mail address, phone number, message content, technical product information and files submitted with a quote request.

Whistleblower reports are handled separately and may include sensitive information if the reporter chooses to include it. Reporters should not submit more personal data than necessary for the report.

Data is processed to answer enquiries, prepare quotes, identify products and spare parts, follow up on service matters, document business communication and maintain a reliable commercial relationship.

For quote requests, uploaded drawings and technical files are used only to assess the request and communicate about the relevant pump, part or fresh water generator.

Processing is normally based on legitimate business interests, steps prior to entering into an agreement, performance of an agreement or compliance with legal obligations.

Consent may be used where the website asks for consent, for example optional cookies or the contact form statement allowing Merser Pumps to process the information in order to answer the request.

Personal data is available only to people and service providers who need access for the relevant purpose. This may include hosting, website operation, e-mail, file storage, accounting, logistics or professional advisers.

Merser Pumps does not sell personal data.

Merser Pumps works with customers and suppliers worldwide. Business communication may therefore involve contacts outside Denmark when the request, shipment or service matter requires it.

Any transfer of personal data must follow the safeguards required by applicable data protection law.

Personal data is kept for as long as necessary for the purpose, including follow-up on enquiries, documentation of offers, contractual obligations, accounting requirements and possible legal claims.

Exact retention periods must be confirmed in the final internal retention schedule before publication.

Merser Pumps applies a need-to-know approach and uses technical and organisational measures to protect submitted information against unauthorised access, loss and misuse.

Private quote files are not public website files and should only be available to authorised handling of the request.

Depending on the circumstances, individuals may request access, correction, deletion, restriction, objection or data portability.

Requests can be sent to info@merser.com. Merser Pumps may need to verify the identity of the person making the request before answering.

Individuals may contact Merser Pumps first if they have concerns about data handling.

They may also complain to the Danish Data Protection Agency or another competent supervisory authority.

This policy may be updated when website functions, business processes, legal requirements or supplier arrangements change.

The latest version should always show the date of approval once the final text has been reviewed.

This text is a professional website draft and must be reviewed by the company's legal adviser before it is treated as final.

Placeholders and unconfirmed details must be replaced with verified company information.