Whistleblower Policy

The whistleblower channel is intended for serious matters that may affect Merser Pumps, its employees, business partners or legal obligations.

It is not intended for ordinary product enquiries, quote requests or commercial complaints, which should be sent through normal contact channels.

Reports may concern serious legal breaches, fraud, bribery, corruption, serious safety issues, environmental misconduct, harassment, discrimination or other severe misconduct.

The reporter should describe the matter as clearly and factually as possible.

Reports may be submitted by employees, former employees, suppliers, customers, business partners or others with a relevant connection to Merser Pumps.

Contact information is optional unless the reporter wants follow-up.

Reports are handled confidentially and shared only with people who need access in order to assess and follow up on the matter.

Merser Pumps should protect the identity of reporters to the extent required by law and possible in practice.

Reports should be made in good faith and based on information the reporter believes to be true.

Knowingly false accusations may have consequences where allowed by law.

Merser Pumps should not tolerate retaliation against a person who reports a concern in good faith.

Retaliation concerns should be reported immediately.

Reports should be registered, assessed and handled by a limited group with appropriate independence and competence.

The process may include initial screening, investigation, documentation and corrective action.

Where contact information is provided, Merser Pumps may acknowledge receipt and provide follow-up within the limits of confidentiality and law.

Some investigations cannot disclose detailed outcomes.

Reports may contain personal data and, in some cases, sensitive information.

Merser Pumps should process only the information needed to assess and handle the report.

Reports should not be retained longer than necessary for assessment, investigation, legal obligations and documentation.

Exact retention periods must be confirmed before final publication.

If the matter concerns an immediate danger, public authority contact or emergency procedures may be more appropriate.

Ordinary customer service matters should be sent to info@merser.com or handled through the contact page.

This policy is a professional draft and must be aligned with the final whistleblower setup before publication.

The reporting form below provides a reference code after submission.